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Perform An Energy Audit On Your Home


Electric Department

Welcome to the homepage of The Town of Granite Falls Electric Department. The first use of electricity in Caldwell County happened in Granite Falls on December 5th, 1888. Dignitaries in Granite Falls threw the switch less than ten years after Thomas Alva Edison invented the first incandescent electric light bulb. Thus, Granite Falls led the way into the future for this area! It would be seventeen years (1906) before another part of the county would have electricity.

Our goal is to provide a reliable power supply to our customers at stable and competitive rates. Our customer service and reliability are second to none with all of the electric department personnel within minutes of our offices. You will not wait hours for an electric employee to respond to the reported emergency.

Town of Granite Falls Electric Department
4 Laurel Street
Granite Falls, NC 28630
828 396-2989 -- For utility service or billing questions, please call Town Hall at 396-3131
Office Hours 7:00am to 4:00pm (Monday - Friday)

Electric Department Staff

Rick Sisk (Line Crew Supervisor)8 years experience
Jim Cushing (Energy Services/Lineman)24 years experience
Dean Isenhour (Lineman)20 years experience
Chad Russell (Lineman)1 year experience

Reporting an outage or emergency

Reporting an outage: 8:00am to 5:00pm (Monday through Friday) 396-3131
5:00pm to 8:00am (evenings, holidays and weekends) 396-3358

If you are digging in your yard

Call before you dig: Electric power lines, natural gas pipelines, communications lines, and other utility services could be within a few feet of the surface. For homeowners, excavating in your yard poses some risk. Digging into an underground electric line can cause power outages and personal injury from shock or electrocution. We urge you to call the North Carolina One-Call Center at 1-800-632-4949 or visit the following link: http://www2.ncocc.org/ncocc/homepage.htm.

Report malfunctioning streetlights

Thank you for helping us find street lights that are out or are malfunctioning. Our utility poles have an identification number on them about eye level. It would help us out greatly if you could include this number when you call or email us. Our crews will repair the light as quickly as possible. Please call City Hall to report at 396-3131. Please leave a message after hours. Or send an email to sisk@granitefallsnc.com.

Rebates Available for Energy Efficiency

Rebates are available for heat pumps, water heaters, Energy Star Certified new homes, solar thermal and energy efficient lighting upgrades. Please call our office at 396-2989 and ask for Rick Sisk or Jim Cushing for more information.

Heat Pump (14.0-14.9 SEER)$400 (unavailable after 12/31/14)
Heat Pump (15.0-15.9 SEER)$400
Heat Pump (16 SEER or higher)$400
Electric Water Heaters$150
Energy Star Homes*$500
Commercial Solar Thermal$450/certified panel
Commercial Energy Efficient Lighting**$0.35/watt saved

*Energy Star Home rebates must meet HERS standards for Energy Star Homes. Rebates are not dependent upon water conservation measures prescribed in the standards.
**Lighting rebates are available to C&I customers for qualifying lighting projects. The amount of the rebate is 35 cents per watt saved, up to a maximum of $25,000 or half of the total project cost, whichever is less.

Annual Reports
The following annual reports are avalable in PDF format.

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is a Public Power Community
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