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Perform An Energy Audit On Your Home

PublicPower

Electric Department

Welcome to the homepage of The Town of Granite Falls Electric Department. The first use of electricity in Caldwell County happened in Granite Falls on December 5th, 1888. Dignitaries in Granite Falls threw the switch less than ten years after Thomas Alva Edison invented the first incandescent electric light bulb. Thus, Granite Falls led the way into the future for this area! It would be seventeen years (1906) before another part of the county would have electricity.

Our goal is to provide a reliable power supply to our customers at stable and competitive rates. Our customer service and reliability are second to none with all of the electric department personnel within minutes of our offices. You will not wait hours for an electric employee to respond to the reported emergency.

Town of Granite Falls Electric Department
4 Laurel Street
Granite Falls, NC 28630
828 396-2989 (For utility service or billing questions, please call Town Hall at 396-3131)
Office Hours 7:00am to 4:00pm (Monday - Friday)

Electric Department Staff

Rick Sisk (Line Crew Supervisor)8 years experience
Jim Cushing (Energy Services/Lineman)24 years experience
Dean Isenhour (Lineman)20 years experience
Chad Russell (Lineman)1 year experience

Reporting an outage or emergency

Reporting an outage: 8:00am to 5:00pm (Monday through Friday) 396-3131
5:00pm to 8:00am (evenings, holidays and weekends) 396-3358

If you are digging in your yard

Call before you dig: Electric power lines, natural gas pipelines, communications lines, and other utility services could be within a few feet of the surface. For homeowners, excavating in your yard poses some risk. Digging into an underground electric line can cause power outages and personal injury from shock or electrocution. We urge you to call the North Carolina One-Call Center at 1-800-632-4949 or visit the following link: http://www2.ncocc.org/ncocc/homepage.htm.

Report malfunctioning streetlights

Thank you for helping us find street lights that are out or are malfunctioning. Our utility poles have an identification number on them about eye level. It would help us out greatly if you could include this number when you call or email us. Our crews will repair the light as quickly as possible. Please call City Hall to report at 396-3131. Please leave a message after hours. Or send an email to sisk@granitefallsnc.com.

Rebates Available for Energy Efficiency

Rebates are available for heat pumps, water heaters, Energy Star Certified new homes, solar thermal and energy efficient lighting upgrades. Please call our office at 396-2989 and ask for Rick Sisk or Jim Cushing for more information.

Heat Pump (14.0-14.9 SEER)$400
Heat Pump (15.0-15.9 SEER)$400
Heat Pump (16 SEER or higher)$400
Electric Water Heaters$150
Energy Star Homes*$500
Commercial Solar Thermal$450/certified panel
Commercial Energy Efficient Lighting**$0.35/watt saved

*Energy Star Home rebates must meet HERS standards for Energy Star Homes. Rebates are not dependent upon water conservation measures prescribed in the standards.
**Lighting rebates are available to C&I customers for qualifying lighting projects. The amount of the rebate is 35 cents per watt saved, up to a maximum of $25,000 or half of the total project cost, whichever is less.


2013 NC Public Power Awards of Excellence Announced

The Town of Granite Falls Town Council receiving five 2013 Public Power Awards of Excellence at the Town Council meeting held October 7, 2013. Pictured left to right are Council Members Max McRary, Frank Mackie and Dr. Caryl B. Burns, NCMPA1 Operations Manager Gregg Welch who presented the awards on behalf of ElectriCities, Mayor Barry Hayes and Council Members Tracy Townsend, Mike Mackie and Jim Mackie.

Raleigh, NC, Sept. 30, 2013 - Twenty-one public power communities across the state received 2013 Public Power Awards of Excellence. The awards honor outstanding efforts in key areas such as creating a competitive business environment, legislative involvement on public power issues, customer service programs and community energy efficiency promotion. The Town of Granite Falls received the following five awards:

Competitive Business Environment
The Competitive Business Environment award recognizes efforts by the city to create a strong business climate, including economic development planning and community/regional partnering, an online economic development presence and focus on key accounts customers.

Energy Efficiency
The Energy Efficiency award recognizes efforts by the city with energy-efficient building programs, energy education and energy audits.

Financial Stability
The Financial Stability award recognizes customer options throughout the billing process, including: equal payment programs, alternate payment methods such as online billing and payment, credit card payments and multiple payment locations. This award also recognizes community partnerships to help customers in need and the implementation of new technology within the electric system.

Legislative Involvement
The Legislative Involvement award recognizes city staff and officials’ involvement in the legislative process on issues pertaining to public power. The award recognizes city officials actively engaging with their legislative delegation, participation in ElectriCities-sponsored events and involvement in the Public Power Grassroots Network.

Service Excellence
The Service Excellence award recognizes outstanding efforts by the city to communicate with customers through advertisements, online resources, social media or other community-based methods. The award also addresses emergency communications and community public power celebrations.

ElectriCities of North Carolina, Inc. (ElectriCities), North Carolina Municipal Power Agency Number 1 (NCMPA1), North Carolina Eastern Municipal Power Agency (NCEMPA) - More than 70 North Carolina public power communities, municipally owned and operated electric systems, serve more than 500,000 residential, commercial and industrial customers in North Carolina. ElectriCities' members in NC, SC and VA serve more than one million customers. Most have been providing reliable electric service for 100 years or more. ElectriCities is the service organization that provides customer service and safety training, emergency and technical assistance, communications, government relations and legal services to public power communities. ElectriCities provides management services to the state’s two municipal Power Agencies: NCMPA1 and NCEMPA. NCMPA1 has 19 member cities in the western part of North Carolina and NCEMPA has 32 member cities in eastern North Carolina. More information about ElectriCities is available at www.electricities.com. Follow us on Twitter @ElectriCitiesNC and on Facebook at ElectriCities of NC.


Annual Reports
The following annual reports are avalable in PDF format.


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